Shipping
Shipping
Guaranteed Satisfaction
  • Your satisfaction is guaranteed!
  • Return any unsatisfactory item within 30 days of the invoice date for credit to your account, exchanges, or adjustment.
  • Regular shipping charges apply on all exchanges. Please see instructions for returning merchandise under "RETURNS" listed below.
  • Have questions? Need help? E-mail us at info@hockeytrain.com or call 1-952-746-0034.



Your Privacy is Protected

  • Protecting your personal information / privacy is very important to us.
  • We hate spam! Hockeytrain does NOT sell or rent our customers names, addresses or e-mail addresses to anyone.
  • We send out e-mail notifications on products, special promotions, etc. from time to time.
  • If you ever get e-mail or newsletters from us and you DO NOT want to continue receiving these messages, simply reply with the word REMOVE in the subject line and we will remove your name from our e-mail lists.


Ordering from Hockeytrain
  • In the event of unauthorized credit card use, Hockeytrain.com will pay the amount you are personally liable for if it is not waived by your bank. Federal law mandates that the personal liability for unauthorized credit card usage is limited to $50.
  • If you still are not sure about online ordering security, feel free to place your order over the phone or via the fax.
  • Credit card orders are accepted on-line, by fax or, by phone.
  • We accept Visa, MasterCard, Discover and Paypal.
  • Money orders and Cashier's Checks will be accepted.
  • All orders outside the U.S.A. should be credit card orders or in U.S. funds.
  • We DO NOT accept personal checks.

    ORDERING OVER THE INTERNET:
    • Ordering over the internet is safe, easy, and totally secure. When you order from Hockeytrain over the internet, you connect with Yahoo Store's secure server which protects your credit card and personal information.
    • Internet Explorer users should see the LOCK (secure) symbol when you check out.
    • Firefox users should see the unbroken key symbol when you check out.
    • Shortly after placing your order on-line, you will receive an e-mail confirmation of the order you entered on-line.
    • Please note: some quantity discounts, free shipping on certain internet specials, and shipping costs on international orders may NOT be shown on this confirmation, but WILL be reflected on your final invoice.


    ORDERING BY TELEPHONE:
    • Our phone hours are from 8:00 A.M. - 6:00 P.M. Central Time. Monday - Friday (except for major national holidays).
    • Voice Mail messages are accepted 24 hours each day, seven days each week. Call 1-952-746-0034. Our fax number is 1-612-234-4561


    ORDERING BY MAIL:

    • When you order by mail, please be sure to include all item #'s and the full item name and price, as well as your name address, phone and e-mail (if available). 
    • Outside the 48 States? Please call us for a shipping quote prior to mailing your order. You may send payment by credit card of money order.
    • Please note: we do not accept personal checks.


    ORDERING WITH A GIFT CERTIFICATE:

    • Online orders need to include credit card account information so that the order can be processed online.
    • Your credit card will not be charged anything unless the purchase exceeds the value of the Gift Certificate.
    • Phone orders? Please provide donor's name, dollar amount, and the HT-number.
    • Internet orders please list donor's name, dollar amount, and the HT-number under the "Comments" field.
    • Limit one gift certificate per customer, family, address, and/or transaction.



    Price Changes

    • Prices in this catalog are subject to change without notice. Please e-mail US if you have any questions about prices.


    Shipping Information
    • United Parcel Service (UPS) and the US Postal Service (USPS) are our standard methods of shipment to all areas within the Continental U.S.
    • Most orders ship out the same business day (M-F) received.
    • FREE SHIPPING - We pay the shipping cost on all Hockeytrain.com training aid packages (FIND THEM HERE http://www.hockeytrain.com/packages.html) to destinations within the continental United States (lower 48 states).Packages are shipped via UPS Ground.
    • International orders and orders will take longer. We will contact you by e-mail if we have any questions regarding your order, or if there will be a significant delay in processing your order.
    • Shipments to Alaska, Hawaii and US Territories will be billed at the actual shipping cost.
    • Shipments going to APO's, FPO's and P.O. Boxes will be shipped via the US Postal Service regardless of shipping option chosen.
    • * HOLIDAY SHIPPING INFORMATION CLICK HERE *


    Shipping Methods / Options -- Domestic (USA)
    • We use UPS and the US Postal Service to ship to most addresses in the continental US. If you are unable to receive packages using either of these services please let us know when you place your order.



    Express Shipping, Next Day and 2-Day Air packages
    • On UPS Next Day and UPS 2nd Day Air shipments we make all efforts to ship the same day you order.
    • Orders received after 2 pm CT may not ship until the next Business Day.
    • We will contact you if any additional delays are necessary.
    • Please be sure you have provided DAY TIME contact information.
    • The Express (air) Shipping rates in the chart below are averages. They may not reflect the cost of shipping the items you order to your address. Our web site will post an average cost for Express Shipping. This cost will be adjusted up or down to the ACTUAL cost of shipping your package via UPS 2nd Day or Next Day Air. If these charges exceed the "average" by more than 10% you will be contacted via e-mail and/or phone to approve the shipping charges. Please be sure you have provided DAY TIME contact information. If we cannot reach you the shipping of your package may be delayed.

      Please feel free to contact us for a shipping estimate.

    Service

    Shipping Time

    Average Cost

    UPS Ground

    1-5 Business Days - 48 States

    $9.95

    ** Free on all Package Orders**

    UPS 2nd Air

    2 Business Days - All US Addresses

    $29.95

    UPS Next Day Air

    1 Business Day - All US Addresses - Saturday Delivery available for $10-15 additional to most areas

    $49.95



    International Shipping Options
    • TO OBTAIN AN INTERNATIONAL ORDER QUOTE PLEASE COMPLETE THE ONLINE REQUEST FORM.
    • We ship to all US addresses, including military addresses (APO, FPO) and US Territories.
    • We ship via USPS and UPS Internationally. Buyer is responsible for any customs / brokerage / taxes associated with these orders.
    • Please feel free to contact us for a shipping estimate.
    • OUTSIDE THE USA -- FREE Shipping on package orders is not available outside of the US48.  You pay the exact cost of shipping your Air Package. Since exact cost cannot be determined until your order is ready for shipment and shipping cost vary greatly by destination and weight, the charges shown in the table below and on your invoice represent the "Average Cost" of shipping a sample package using the service you select. Your credit card will be charged exact cost of shipping your order. If your cost exceeds the "average" by more than 15% you will be contacted via e-mail to approve the shipping charges.



    Use of Products

    • All of our products are designed for use in the United States. It is your responsibility to use them in compliance with all local laws. Some restrictions may apply. Not all items can be shipped by all methods or to all addresses.


    Reporting Damaged Goods or Lost Shipments

    • DAMAGED shipments and/or packages which appear to be damaged should be refused at the time of delivery.
    • Please e-mail us at orders@hockeytrain.com or call us at 1-952-746-0034 in case of damaged or lost shipments.


    Returns & Exchanges

    • Returns are available within 30 days of the invoice date for credit to your account, exchanges, or adjustment. All returns will be subject to a 15% restocking fee unless product is faulty under warranty specifications. After this date the manufacturers' warranty applies.

    • Returns should be shipped at customers expense via UPS or insured Parcel Post to:

      Returns
      Hockeytrain.com
      7391 Bush Lake Road
      Edina, MN 55439


    • With all returns, please include:
      your name, shipping address, credit card number and expiration date, a copy of your invoice and an explanation of what you want done with your return - for example, refund your credit card, exchange for another item, etc.


By purchasing a Hockey Train, Inc. product, you have acknowledged that you have read and agree with our "terms of use".

*free package shipping applies to lower 48 contiguous united states only.

©2017 Hockey Train, Inc. All Rights Reserved.