Shipping & Returns Policy

• Contact Us by e-mail, phone, fax, snail mail
• Satisfaction guaranteed, returns, exchanges, damages
• Privacy, your personal information is protected by our privacy guarantee.
• Ordering, pay methods, how to order, paying by gift certificate
• Shipping Info, free shipping, shipping methods, shipping rates, delivery time, express shipping

• Your satisfaction is guaranteed!
• Return any unsatisfactory item within 30 days of the invoice date for credit to your account, exchanges, or adjustment.
• Regular shipping charges apply on all exchanges. Please see instructions for returning merchandise under "RETURNS" listed below.
• Have questions? Need help? E-mail us at info@hockeytrain.com or call 1-888-229-3465.

• Protecting your personal information / privacy is very important to us.
• We hate spam! Hockeytrain does NOT sell or rent our customers names, addresses or e-mail addresses to anyone.
• We send out e-mail notifications on products, special promotions, etc. from time to time.
• If you ever get e-mail or newsletters from us and you DO NOT want to continue receiving these messages, simply reply with the word REMOVE in the subject line and we will remove your name from our e-mail lists.

• Credit card orders are accepted on-line, by fax or, by phone.
• We accept Visa, MasterCard, American Express (AMEX), and Discover.
• Money orders and Cashier's Checks will be accepted.
• All orders outside the U.S.A. should be credit card orders or in U.S. funds.
• We DO NOT accept personal checks.
  
  ORDERING OVER THE INTERNET:
  • Ordering over the internet is safe, easy, and totally secure. When you order from Hockeytrain over the internet, you connect with Yahoo Store's secure server which protects your credit card and personal information.
  • Internet Explorer users should see the LOCK (secure) symbol when you check out.
  • Firefox users should see the unbroken key symbol when you check out.
  • Shortly after placing your order on-line, you will receive an e-mail confirmation of the order you entered on-line.
  • Please note: some quantity discounts, free shipping on certain internet specials, and shipping costs on international orders may NOT be shown on this confirmation, but WILL be reflected on your final invoice.
  
  
  ORDERING BY TELEPHONE:
  • Our phone hours are from 8:00 A.M. - 6:00 P.M. Central Time. Monday - Friday (except for major national holidays).
  • Voice Mail messages are accepted 24 hours each day, seven days each week. Call 1-888-229-3465. Our fax number is 1-952-933-4510.
  
  
  

  ORDERING BY MAIL:

  • When you order by mail, please be sure to include all item #'s and the full item name and price, as well as your name address, phone and e-mail (if available). Include $9.95 to cover standard shipping on all orders totaling less than $139.95.
  • Outside the 48 States? Please call us for a shipping quote prior to mailing your order. You may send payment by credit card of money order.
  • Please note: we do not accept personal checks.
  
  
  

  ORDERING WITH A GIFT CERTIFICATE:

  • Online orders need to include credit card account information so that the order can be processed online.
  • Your credit card will not be charged anything unless the purchase exceeds the value of the Gift Certificate.
  • Phone orders? Please provide donor's name, dollar amount, and the HT-number.
  • Internet orders please list donor's name, dollar amount, and the HT-number under the "Comments" field.
  • Limit one gift certificate per customer, family, address, and/or transaction.
  
  
  

• Any sizes or colors of any one type of product (i.e. - Rick-O-Shay Goal Blocker) may be combined to qualify for our quantity prices.
• For example - an order for 3 Attack Triangles and 3 Attack Triangle Pro's qualifies for the "6 or more" quantity prices.
• Quantity discounts may not show on your order form but will be reflected in your final shipping invoice.

• Prices in this catalog are subject to change without notice. Please e-mail US if you have any questions about prices.

• United Parcel Service (UPS) and the US Postal Service (USPS) are our standard methods of shipment to all areas within the Continental U.S.
• Most orders ship out the same business day (M-F) received.
• FREE SHIPPING - We pay the shipping cost on all Hockeytrain.com training aid package orders to destinations within the continental United States (lower 48 states). All orders totaling $139.95 and over qualify for free shipping within the continental United States (lower 48 States)
• There is a $9.95 shipping charge on all other orders to be shipped to destinations within the continental U.S. (lower 48 states).
• International orders and orders will take longer. We will contact you by e-mail if we have any questions regarding your order, or if there will be a significant delay in processing your order.
• Shipments to Alaska, Hawaii and US Territories will be billed at the actual shipping cost.
• Shipments going to APO's, FPO's and P.O. Boxes will be shipped via the US Postal Service regardless of shipping option chosen.
• **FOR CANADIAN ORDERS PLEASE CALL 507-313-1481
  * HOLIDAY SHIPPING INFORMATION CLICK HERE *

• We use UPS, FED EX and the US Postal Service to ship to most addresses in the continental US. If you are unable to recieve packages using either of these services please let us know when you place your order.
  
  

• On FED EX Next Day and FED EX 2nd Day Air shipments we make all efforts to ship the same day you order.
• Orders received after 2 pm CT may not ship until the next Business Day.
• We will contact you if any additional delays are necessary.
• Please be sure you have provided DAY TIME contact information.
• The Express (air) Shipping rates in the chart below are averages. They may not reflect the cost of shipping the items you order to your address. Our web site will post an average cost for Express Shipping. This cost will be adjusted up or down to the ACTUAL cost of shipping your package via FED EX 2nd Day or Next Day Air. If these charges exceed the "average" by more than 10% you will be contacted via e-mail and/or phone to approve the shipping charges. Please be sure you have provided DAY TIME contact information. If we cannot reach you the shipping of your package may be delayed.

  Please feel free to contact us for a shipping estimate.

• We ship to all US addresses, including military addresses (APO, FPO) and US Territories. **FOR CANADIAN ORDERS PLEASE CALL 507-313-1481
• We do not ship to any other international destinations. All addresses outside of the US48 pay the exact cost of shipping.
• NOTE: When ordering on-line our website applies an average shipping cost for the shipping method you choose. We will adjust the cost before your credit card is charged.
• Please feel free to contact us for a shipping estimate.
• We ship via UPS and USPS Airmail.
• OUTSIDE THE USA -- FREE Shipping is not available outside of the US48.  You pay the exact cost of shipping your Air Package. Since exact cost cannot be determined until your order is ready for shipment and shipping cost vary greatly by destination and weight, the charges shown in the table below and on your invoice represent the "Average Cost" of shipping a sample package using the service you select. Your credit card will be charged exact cost of shipping your order. If your cost exceeds the "average" by more than 15% you will be contacted via e-mail to approve the shipping charges.
  
  

Use of Products

• All of our products are designed for use in the United States. It is your responsibility to use them in compliance with all local laws. Some restrictions may apply. Not all items can be shipped by all methods or to all addresses.

Reporting Damaged Goods or Lost Shipments

• DAMAGED shipments and/or packages which appear to be damaged should be refused at the time of delivery.
• Please e-mail us at orders@hockeytrain.com or call us at 1-888-229-3465 in case of damaged or lost shipments.

Returns & Exchanges

• Return any unsatisfactory item within 30 days of the invoice date for credit to your account, exchanges, or adjustment. After this date the manufacturers' warranty applies.
  
  
• Returns should be shipped at customers expense via UPS or insured Parcel Post to:
  Returns
  Hockeytrain.com
  
  9909 Southshore Drive
  Suite #210
  Plymouth, MN 55441 USA
  
  
  
• With all returns, please include:
  your name, shipping address, credit card number and expiration date, a copy of your invoice and an explanation of what you want done with your return - for example, refund your credit card, exchange for another item, etc.